Refund policy

Bathique – Return & Refund Policy

At Bathique, we are committed to delivering quality and elegance you can rely on. If something isn’t right with your order, we’ll make it right — simply, fairly, and with care.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

  • You contact us within this timeframe
  • The item is unused and in its original packaging
  • The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

  • Items that have been used, washed, or altered after delivery
  • Items returned without original packaging
  • Custom or made-to-order products
  • Final sale or discounted items
  • Products marked as non-returnable at checkout

📝 How to Request a Return

To initiate a return, please contact our support team with:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging (if applicable)

🔄 Return & Refund Process

1) Review & Approval

Our team will carefully review your request and may ask for additional details if required.

2) Return Instructions

If approved, you will receive:

  • Return address
  • Shipping instructions

📦 Return shipping costs are the customer’s responsibility, unless:

  • The item is defective
  • The item arrived damaged
  • The incorrect item was delivered

3) Refund Issuance

Once your return is received and approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–7 business days (depending on your payment provider)

📌 Important Notes

  • All returns must be pre-approved
  • Items must be returned in original condition
  • Shipping fees are non-refundable (unless the item is faulty)
  • Returns showing signs of use or damage may be declined
  • Excessive or suspicious return requests may be refused

💬 Need Assistance?

We’re here to assist you at every step.

👉 Visit our Contact Us page — our team will ensure your Bathique experience remains smooth, refined, and worry-free.